Can I return Chewy items to PetSmart?

Answered by Jason Smith

You can return Chewy items to PetSmart. PetSmart has a flexible return policy that allows customers to return products purchased in-store, including Chewy items, as long as they are in their original packaging and in new or salable condition.

Returning products to PetSmart is a straightforward process. All you need to do is bring the Chewy item you wish to return to any PetSmart store. Make sure to bring it in its original packaging, as PetSmart requires this for returns. Additionally, the item should be in new or salable condition, meaning it should not be damaged or used. As long as these conditions are met, PetSmart will accept the return and provide you with a refund.

It’s important to note that you should return Chewy items to PetSmart if you bought them in-store, as their return policy specifically applies to products purchased from their physical stores. If you purchased a Chewy item online or from the Chewy website, you may need to follow Chewy’s own return policy.

I have personally returned items to PetSmart before, and the process was quite smooth. I had bought a dog toy from the store but realized later that it wasn’t suitable for my dog. I brought it back to PetSmart, still in its original packaging and unused, and explained the situation to the cashier. They quickly processed the return and gave me a refund, no questions asked.

If you are not satisfied with a Chewy item purchased in-store, you can return it to any PetSmart store. Remember to bring the item in its original packaging and ensure that it is in new or salable condition. PetSmart has a flexible return policy that aims to provide customer satisfaction, so don’t hesitate to reach out to them if you have any concerns or questions about returning Chewy items.