Can a guest leave a review if they didn’t stay Airbnb?

Answered by Antonio Sutton

The question of whether a guest can leave a review without actually staying at an Airbnb is a bit complex and can vary depending on the specific circumstances. Let me try to break it down for you.

Firstly, it’s important to note that Airbnb’s review system is designed to allow guests to share their experiences with other potential guests. This means that ideally, reviews should be based on actual stays at the listed accommodations. However, there are certain situations where a guest may attempt to leave a review without actually staying at the Airbnb.

According to Airbnb’s official policy, guests are generally not allowed to leave reviews if they haven’t completed a stay. This is to ensure that the reviews are based on firsthand experiences and accurately reflect the quality of the listing. In most cases, if a guest hasn’t actually stayed at the Airbnb, their review will be removed by Airbnb’s content moderation team.

However, there may be some exceptions to this rule. For example, if a guest had a booking but had to cancel at the last minute due to unforeseen circumstances, Airbnb may allow them to leave a review based on their interactions with the host or their overall experience with the booking process. In such cases, the review would typically be marked as “Canceled” or “Did not stay.”

It’s also worth mentioning that there have been instances where guests have left reviews without staying at the Airbnb, either intentionally or due to confusion. In such cases, hosts can reach out to Airbnb’s support team and request the removal of the review, explaining the situation and providing any evidence or documentation that supports their claim.

To summarize, while Airbnb’s official policy states that guests should not be allowed to leave reviews if they haven’t stayed at the listing, there can be exceptions in certain circumstances. Ultimately, it’s up to Airbnb’s content moderation team to review and decide whether to remove such reviews. If you believe a review is unjust or violates Airbnb’s policies, it’s recommended to reach out to their support team for assistance.

I hope this clarifies the issue for you. If you have any further questions, feel free to ask!