Are you tracking a package with DHL and have seen an “on hold” or “exception” status? If so, you may be wondering what this means for the delivery of your package. Unfortunately, it typically means that there is a delay in the delivery process and your package won’t arrive when expected.
When a package is on hold or an exception has been issued, it means that the package has temporarily stopped moving from its current location. It could be due to several different reasons such as inclement weather, a natural disaster, or a vehicle issue like a flat tire. In some cases, even though an exception has been issued, the package will still arrive at its final destination on time. However, in other cases it can take days or even weeks for the package to get back on track and delivered to its intended recipient.
The good news is that once DHL locates your package, they will update its tracking information to provide you with an expected arrival date. Additionally, they will also provide you with regular updates regarding the status of your shipment so you can stay informed throughout the process.
No one likes unexpected delays when expecting important packages but understanding what “on hold” and “exception” messages mean can help ease some of your worries duing these times. With DHL’s reliable tracking system and support team available to help answer any questions along the way, you can rest assured that your package will arrive safely at its intended destination without issue.
What Causes a DHL Shipment to be Placed on Hold Exception?
The most common reason for your DHL shipment being put on hold is due to a discrepancy in the shipping information, such as an incorrect address or contact information. It could also be due to an administrative issue, such as payment of duties or taxes that is yet to be completed. In more rare cases, it could also be due to severe weather conditions or other unexpected circumstances that are beyond our control.
What Does It Mean When My Package Status Is ‘Exception’?
It depends on the type of exception that has occurred with your package. Delivery exceptions may be issued for a variety of reasons, such as an incorrect address or insufficient postage. If the delivery exception is something that can be rectified, such as an incorrect address, then your package may still arrive on time once the issue has been resolved. However, if the delivery exception is due to a more serious issue, such as insufficient postage, then it is possible that your package will not arrive at its final destination.
Understanding the Duration of DHL Exceptions
When a package is delayed due to an exception, it can be difficult to determine exactly how long the delay will be. Generally, DHL will update tracking information when the package is located and back on track so customers can get an estimate of when they might expect their package. Unfortunately, until then, it’s impossible to know exactly how long the exception and delay will last.
Understanding Shipment Exceptions
A shipment exception means that your package is temporarily delayed while in transit due to unavoidable circumstances. This could be due to extreme weather, a natural disaster like a flood or earthquake, a vehicle issue such as a flat tire, or some other unforeseen situation. These exceptions are out of our control and can cause short-term delays in delivery; however, we will always do our best to ensure your package is delivered as quickly and safely as possible.
Fixing a Shipment Exception
To fix a shipment exception, the first step is to contact the carrier immediately. You should find out where your package is and what issue is causing the shipment exception. Depending on the issue, you may need to provide additional information or documents to rectify it. If the delivery address was incorrect, you may need to contact the customer for the correct address and then re-send the package. In some cases, you may need to issue refunds if the package cannot be delivered.
Conclusion
To conclude, a DHL Exception can mean that your package has been delayed in transit. It could be due to various factors, including inclement weather, a natural disaster, or a vehicle issue. Unfortunately, it is not always clear how long the package will be delayed for DHL. However, once the package is back on track and located, DHL will update the tracking so you can know when to expect your package.
