There could be several reasons why Webex is not showing up in Outlook. Here are some possible explanations:
1. Disabled or inactive Webex integration: It’s possible that the Webex integration in Outlook has been disabled or is inactive. To check this, you need to access the COM Add-ins or Disabled Items settings in Outlook.
2. COM Add-ins settings: In Outlook, go to the File menu and select Options. In the Options window, choose Add-ins from the left-hand side menu. At the bottom of the window, you’ll find a Manage drop-down menu. If it is not already selected, choose COM Add-ins from the drop-down menu. Look for the Webex Integration entry in the add-ins list. If it is unchecked, select the box next to it and click OK. This should enable the Webex integration in Outlook.
3. Disabled Items settings: If the Webex Integration entry is not present in the COM Add-ins list, it’s possible that it has been disabled. To check for disabled items, again go to the File menu in Outlook and select Options. In the Options window, choose Add-ins from the left-hand side menu. At the bottom of the window, select Disabled Items from the Manage drop-down menu. Look for the Webex Integration entry in the list of disabled items. If you find it, highlight the entry and click Enable. This should re-enable the Webex integration in Outlook.
4. Compatibility issues: Sometimes, there may be compatibility issues between the Webex integration and the version of Outlook you are using. In such cases, you may need to update either the Webex integration or Outlook to a compatible version. Check the Webex website for any updates or contact their support team for assistance.
5. Installation issues: If you have recently installed Webex or Outlook, there could be installation issues that are preventing the integration from working properly. In such cases, it is recommended to uninstall and reinstall both Webex and Outlook to ensure a clean installation.
It’s important to note that the steps mentioned above may vary slightly depending on the version of Outlook you are using. If you continue to experience issues with Webex not showing up in Outlook, I would recommend reaching out to the Webex support team or your organization’s IT department for further assistance.
I hope this helps you troubleshoot the issue with Webex not showing up in Outlook.