There can be a few reasons why your Geeni camera is unable to scan the QR code. One common issue could be that the camera lens is dirty or smudged, which can interfere with the scanning process. To resolve this, you can clean the lens using a tissue or a soft cloth. Be gentle while cleaning to avoid scratching the lens.
Another possibility is that the QR code is not positioned properly within the camera’s view. Make sure the QR code is fully visible and centered in the camera’s frame. It’s also essential to hold the camera steady while scanning the code, as any movement can make it difficult for the camera to read the code accurately.
Sometimes, the camera may have difficulty scanning a QR code if the lighting conditions are not optimal. If the area is too dark or too bright, it can affect the camera’s ability to detect and scan the code. Try adjusting the lighting in the room or using additional lighting sources to ensure adequate illumination.
In some cases, the issue may not lie with the camera itself but with the QR code being scanned. QR codes can become damaged or distorted, making it challenging for cameras to read them. If possible, try obtaining a new QR code or print a clear and undamaged version of the existing code.
Furthermore, it’s worth checking if your Geeni camera is compatible with the specific QR code you are attempting to scan. Different cameras may support different types of QR codes, so ensure that your camera is designed to scan the type of code you are using.
If you have tried all the above steps and are still unable to scan the QR code, it’s advisable to contact the Geeni customer support team. They have expertise in troubleshooting camera-related issues and can provide further assistance based on your specific situation.
If your Geeni camera is not scanning the QR code, make sure to clean the lens, position the code correctly, ensure appropriate lighting conditions, and check for any damage or compatibility issues. If the problem persists, reach out to Geeni’s customer support for further guidance.