To reset your Powerbeats Pro when they are not charging, follow these steps:
1. Place both earbuds in the case: Make sure both earbuds are securely placed in their respective slots in the charging case.
2. Leave the case open: Keep the lid of the charging case open so you can access the system button.
3. Press and hold the system button: Locate the system button on the front of the charging case. Press and hold it for about 15 seconds or until you see the LED indicator light on the case start flashing red and white.
4. Release the system button: Once the LED indicator light starts flashing, release the system button. This action indicates that the reset process has been initiated.
5. Wait for the reset to complete: Allow a few seconds for the reset process to complete. During this time, your Powerbeats Pro will disconnect from any connected devices and reset their internal settings.
6. Reconnect and test: After the reset is complete, you can re-pair your Powerbeats Pro with your device and test if the charging issue has been resolved. Follow the usual pairing process with your Bluetooth-enabled device to establish a connection.
If the reset process doesn’t resolve the charging issue, there may be other underlying problems. Here are a few additional troubleshooting steps you can try:
– Check the charging cable and power source: Ensure that the charging cable is not damaged and properly connected to a working power source. Sometimes, a faulty cable or power outlet can prevent proper charging.
– Clean the charging contacts: Use a soft, lint-free cloth to clean the charging contacts on both the earbuds and the charging case. Accumulated dirt or debris can interfere with the charging process.
– Try a different charging cable and adapter: If you have access to another charging cable and adapter that are compatible with Powerbeats Pro, try using them to rule out any issues with the original cable or adapter.
– Contact customer support: If none of the above steps resolve the charging issue, it’s best to reach out to the customer support of the manufacturer or the retailer where you purchased the Powerbeats Pro. They may be able to provide further assistance or offer a repair or replacement if necessary.
It’s worth noting that personal experiences with troubleshooting may vary, and these steps are general recommendations. Always refer to the official documentation or contact customer support for specific guidance related to your Powerbeats Pro model.