To cancel CBS All Access on your phone, you can contact the customer support team by phone at 1-888-274-5343. Here is a step-by-step guide on how to cancel your membership:
1. Dial the customer support number: Begin by dialing 1-888-274-5343 on your phone. This is the dedicated customer support line for CBS All Access.
2. Explain your request: Once connected, an agent will answer your call. Let them know that you would like to cancel your CBS All Access membership. Be clear and concise in expressing your request.
3. Request confirmation email: Ask the agent to send you a confirmation email once your account is canceled. This will help ensure that your membership has been successfully terminated and provide you with a record of the cancellation.
4. Provide necessary information: The agent may ask you for some account verification details, such as your name, email address, or account number. Make sure to have this information readily available to expedite the cancellation process.
5. Follow any additional instructions: The agent may provide you with specific instructions or information regarding your cancellation. Pay close attention and follow their guidance to ensure a smooth cancellation process.
6. Verify cancellation: Once you have provided all the necessary information and followed any instructions, ask the agent to confirm that your membership has been canceled. This will give you peace of mind and assurance that your request has been processed.
7. Receive confirmation email: After ending the call, keep an eye on your email inbox for the confirmation email. It should arrive shortly after your conversation with the customer support agent. If you don’t receive the email within a reasonable timeframe, you may want to follow up with CBS All Access customer support.
Remember to be polite and patient during the cancellation process. The customer support team is there to assist you, and maintaining a respectful demeanor can help ensure a positive interaction.
In summary, to cancel CBS All Access on your phone, call their customer support team at 1-888-274-5343, explain your request, ask for a confirmation email, provide any necessary information, follow any additional instructions, verify the cancellation, and wait for the confirmation email to arrive.