To recover an old Amazon account, you will need to go through a verification process to prove your identity. This is done to protect your account from unauthorized access and ensure the security of your personal information. Follow the steps below to regain access to your account:
1. Go to the Amazon website and click on the “Sign In” button located at the top right corner of the page.
2. On the sign-in page, click on the “Forgot your password?” link below the sign-in form. This will take you to the password recovery page.
3. On the password recovery page, you will be prompted to enter the email address or mobile phone number associated with your Amazon account. Fill in the required information and click on the “Continue” button.
4. Amazon will then send a verification code to the email address or mobile phone number you provided. Check your email or phone for the code and enter it on the verification page.
5. Once the verification code is successfully entered, you will be directed to a page where you can reset your password. Choose a strong and unique password that you haven’t used before, and confirm the password by typing it again.
6. After setting a new password, you should be able to access your Amazon account. However, in some cases, Amazon may require additional verification if they suspect any unusual activity or if your account has been inactive for a long time.
7. If further verification is needed, Amazon may ask you to provide a scan or photo of a government-issued identity document, such as a driver’s license or passport. Ensure that the document clearly shows your name, photo, and other relevant details. You can upload the document through the verification form provided by Amazon.
8. Once you have submitted the required documents, Amazon will review the information and verify your identity. This process may take some time, so it’s important to be patient.
9. Once your identity is successfully verified, Amazon will notify you via email and you should have full access to your old account.
Tips:
– Make sure to check your spam or junk folder if you don’t receive the verification code email from Amazon.
– If you no longer have access to the email address or phone number associated with your Amazon account, you may need to contact Amazon’s customer support for further assistance.
– It’s important to keep your account information updated, including your email address and phone number, to avoid any future difficulties in recovering your account.
Remember, the process of recovering an old Amazon account may vary depending on the specific circumstances and policies of Amazon. It’s always best to follow the instructions provided by Amazon’s official website and contact their customer support if you encounter any issues or need further assistance.