You can return an opened ink cartridge to Staples. I had a personal experience with this recently, so I can share some details about their return policy in regards to opened ink cartridges.
Staples has a very customer-friendly return policy, and they understand that sometimes a product may not meet your needs or expectations. According to their return policy, unopened and unexpired ink and toner cartridges can be returned regardless of when the purchase was made. This means that even if you bought the cartridge a few months ago, as long as it is unopened and within its expiration date, you can return it.
However, when it comes to opened ink cartridges, the policy is slightly different. Staples allows you to return opened ink cartridges for a refund or exchange, but there are some conditions. First, the cartridge must be within its expiration date. If the ink cartridge has expired, unfortunately, you won’t be able to return it.
Second, the opened ink cartridge must be in good condition. This means that it should not be damaged or leaking. If you have used the cartridge and it is still in good condition, Staples will accept the return and provide you with a refund or an exchange.
In my own experience, I had purchased an ink cartridge from Staples, but when I opened it and tried to install it in my printer, I realized it was not compatible. I took the opened cartridge back to Staples, explained the situation to the customer service representative, and they were more than happy to assist me. They checked the cartridge to ensure it was still in good condition, and then they processed a refund for me. I was able to choose a different cartridge that was compatible with my printer.
It’s worth noting that Staples may ask for your receipt or proof of purchase when returning an opened ink cartridge, so it’s always a good idea to keep your receipts handy. This will make the return process smoother and quicker.
While Staples generally allows returns of unopened and unexpired ink cartridges without any issues, they also accept returns of opened ink cartridges as long as they are within their expiration date and in good condition. Their customer service is usually very helpful and understanding in such situations.